Legal
Terms of Service
Effective April 27, 2026
These terms govern your use of the Unusonic platform. By creating an account or using the platform, you agree to them. If you're agreeing on behalf of a company, you represent that you have authority to bind that company.
The parties
This agreement is between you (the customer, “you,” “your”) and Unusonic LLC, a California-based limited liability company (“Unusonic,” “we,” “our”). When you use the platform on behalf of a company, “you” means the company, and the individual signing in must have authority to act for it.
The service
Unusonic is a software platform for production companies to manage deals, events, crew, finance, and run-of-show. We’ll provide the platform with reasonable care and make commercially reasonable efforts to keep it available. We may modify, improve, or discontinue features over time; if we discontinue something material, we’ll give reasonable notice.
The platform integrates with third-party services that you choose to connect (e.g., QuickBooks Online, Stripe, Resend, Twilio). Those services have their own terms; we don’t control them and aren’t responsible for their availability or actions.
Your responsibilities
Account and access
Keep your sign-in credentials and recovery materials secure. You’re responsible for activity that happens under your account. If you suspect unauthorized access, tell us at security@unusonic.com.
Acceptable use
You agree not to:
- Use the platform for anything illegal, misleading, or harmful.
- Send spam or unsolicited messages through the platform.
- Reverse engineer, scrape, or attempt to bypass security controls.
- Interfere with other customers’ use of the platform.
- Resell the platform or use it to provide a competing service.
Customer data and consent
You decide what data goes into your workspace. You retain all rights to that data. You warrant that:
- You have the legal right to upload, store, and process every piece of data you put into the platform, including data about third parties (clients, crew, vendors, venues, guests).
- You have any consents required for the platform to send messages on your behalf to recipients you designate (email and SMS) and to share data with the third-party services you connect.
- Your use of the platform doesn’t violate any contract you have with anyone else.
Messages sent on your behalf
The platform sends messages on your behalf in several flows — proposal emails, invoice emails, replies, the BYO rescue handoff (email or SMS), and similar. When you trigger a message, you instruct Unusonic to deliver content to a recipient you specify. You warrant that:
- You have a real business relationship with the recipient and a legitimate reason to contact them.
- You have the recipient’s permission to receive messages of the type you’re sending. For SMS specifically, this means you’ve obtained the recipient’s prior express consent to be texted.
- You’ll honor any opt-out the recipient communicates to you directly, even outside the platform’s STOP keyword.
- You won’t use the platform to send marketing or promotional content unless and until we add that functionality with appropriate consent collection.
Unusonic will honor STOP, HELP, and similar opt-out keywords at the platform layer and will not send to recipients who have opted out, regardless of customer instruction. See our SMS Policy for details.
Payment
If your plan has a fee, you’ll see it before you subscribe. Fees are billed in advance by the period (monthly or annual) and are non-refundable except where required by law. Late payments accrue interest at the lower of 1.5% per month or the maximum rate permitted by law. You’re responsible for taxes other than taxes on Unusonic’s income.
If your account becomes past due, we may suspend access until paid; if it remains past due for 30 days, we may terminate the account. You can cancel anytime; cancellation stops future renewals and you keep access until the end of the current period.
Intellectual property
Your data
You own your customer data. You grant Unusonic a non-exclusive, worldwide license to host, copy, transmit, display, and process your data only as needed to provide the platform.
Our platform
Unusonic owns the platform, including the software, design, and brand. Nothing in this agreement transfers ownership of the platform to you. You may use the platform only as permitted here.
Feedback
If you give us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without restriction.
Confidentiality
Each side may receive non-public information from the other (“Confidential Information”). We’ll each protect Confidential Information with at least the same care we use for our own (no less than reasonable care), use it only to perform this agreement, and not disclose it except to employees, contractors, or advisors with a need to know who are bound by similar confidentiality obligations. Confidential Information doesn’t include information that’s publicly known, independently developed, or rightfully received from a third party without restriction. Disclosure required by law is permitted with prompt notice (where legal) so the other side can seek protection.
Warranties and disclaimers
Mutual
We each warrant that we have authority to enter this agreement and that performing it won’t breach any other agreement we have.
From us
We warrant that we’ll provide the platform with reasonable care and that it won’t materially decrease in functionality during your subscription. If we breach this warranty and don’t fix it within 30 days of your written notice, you can terminate and get a pro-rata refund of prepaid fees.
Disclaimer
Except as expressly stated, the platform is provided “as is.” We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don’t warrant that the platform will be uninterrupted or error-free.
Indemnification
By us — for IP claims
We’ll defend you against third-party claims that your authorized use of the platform infringes a US patent, copyright, or trademark, and pay damages a court awards. You must promptly notify us of the claim, give us sole control of the defense, and reasonably cooperate. If your use of the platform becomes (or in our judgment is likely to become) the subject of an infringement claim, we may modify the platform, obtain a license, or — if neither is commercially reasonable — terminate the agreement and refund prepaid unused fees. This is your sole remedy for infringement.
By you — for content and consent
You’ll defend Unusonic, its officers, employees, and agents against any third-party claim arising from:
- Your customer data, including any claim that the data infringes someone’s rights or violates law.
- Your use of the platform in violation of this agreement, including the messaging warranties in “Messages sent on your behalf.”
- Any claim that a recipient you designated did not in fact consent to receive a message you instructed Unusonic to send — including claims under the US Telephone Consumer Protection Act (TCPA), CAN-SPAM, or analogous state laws and carrier policies.
You’ll pay damages, settlements, and reasonable attorneys’ fees a court awards or that we agree to in settlement. We’ll promptly notify you, give you control of the defense (subject to our right to participate with our own counsel at our cost), and reasonably cooperate.
Limitation of liability
Except for breach of confidentiality, indemnification obligations, or amounts owed under this agreement, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits or revenues, regardless of the theory of liability and even if advised of the possibility.
Each party’s total liability under this agreement is capped at the fees you paid us in the 12 months before the event giving rise to the claim. This cap doesn’t apply to your indemnification obligations.
Term and termination
This agreement starts when you create your account and continues until terminated. Either side can terminate for material breach if it’s not cured within 30 days of written notice. Either side can terminate for convenience at the end of the current subscription period. Sections that should survive termination (Confidentiality, Intellectual Property, Indemnification, Limitation of Liability, General Provisions) will survive.
On termination, we’ll provide you a reasonable opportunity to export your data (typically 30 days), then delete it from production systems. Backups are deleted in the ordinary course (within 30 days of expiration).
General provisions
Governing law
This agreement is governed by the laws of the State of California, without regard to conflict-of-laws principles. The federal and state courts located in California have exclusive jurisdiction; both parties consent to venue there.
Notice
Notices to Unusonic go to legal@unusonic.com. Notices to you go to the email address on file for your account. Either party may update its notice address by giving the other written notice.
Assignment
Neither party may assign this agreement without the other’s consent, except to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets. Any attempted assignment in violation of this section is void.
Force majeure
Neither party is liable for failures caused by events beyond reasonable control (natural disaster, war, terrorism, public-utility outage, internet-backbone failure, government action), provided the affected party uses reasonable efforts to resume performance.
Entire agreement
These terms (together with any order forms, the Privacy Policy, and the SMS Policy) are the complete agreement between us about the platform and supersede prior understandings. If any provision is unenforceable, the rest remains in effect. We may update these terms; material changes get at least 14 days’ notice. Continued use after changes means you accept them.
No third-party beneficiaries
This agreement creates no rights for anyone outside the parties.
Independent contractors
The parties are independent contractors. Nothing here creates a partnership, joint venture, agency, or employment relationship.
Contact
Legal notices: legal@unusonic.com. Privacy: privacy@unusonic.com. Support: support@unusonic.com.
See also our Privacy Policy and SMS Policy.